Shipping & Returns

Thank you for shopping with K. Ellis Boutique! We appreciate your support of our small business and want you to love every purchase. Please review our shipping and return policies before placing your order.

Shipping Information

Standard Shipping

• Flat-rate shipping: $6.50 on U.S. orders

• FREE standard shipping on U.S. orders over $100

• Boots: $8.50 flat-rate shipping

Processing & Delivery

We work hard to get your orders packaged and shipped as quickly as possible! Most orders ship within 1–3 business days, excluding weekends and holidays.

Once your order ships, you will receive a confirmation email with tracking information.

Please note that shipping times may vary due to carrier delays, holidays, or high-volume shopping periods.

International Shipping

We offer international shipping through USPS. Shipping rates and delivery times vary by destination.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, K. Ellis Boutique is not responsible for packages lost or delayed in transit. If your package is missing, please contact the shipping carrier directly to initiate a claim.

If you need assistance locating your tracking information, we're happy to help!

Returns & Exchanges

We hope you love everything you purchase from K. Ellis Boutique! However, we understand that sometimes an item just doesn't work out.

We offer store credit or exchanges only. Refunds to the original payment method are not available for standard returns.

Return Window

Eligible merchandise must be received back by K. Ellis Boutique within 14 days of the original delivery date, as confirmed by carrier tracking.

We recommend trying on your items as soon as they arrive to ensure you have enough time to complete a return.

Return Requirements

To qualify for store credit or an exchange, all merchandise must:

• Be unworn, unwashed, and unused

• Be free of stains, makeup, deodorant, perfume, smoke, pet hair, and other signs of wear

• Have all original tags attached and intact, when applicable

• Be in its original condition

Merchandise that has been worn, washed, altered, damaged, or otherwise used will not be accepted for return or exchange.

K. Ellis Boutique reserves the right to decline returns that do not meet these requirements.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

• All sale and clearance merchandise, including flash sales and doorbusters

• BOGO promotional items

• Black Friday and Cyber Monday purchases

• Jewelry and sunglasses

• Bodysuits and intimates

• Hair accessories and hats

Holiday Merchandise: Christmas-themed merchandise is not eligible for return or exchange after December 22.

Swimwear: Eligible swimwear must be returned with the original hygienic liner attached and all other return requirements met.

Shoes: Shoes must be returned in their original shoe box, with the shoe box placed inside an additional shipping box. Shoes or shoe boxes damaged during return shipping will not be accepted.

How to Make a Return

Online Purchases

Before mailing your return, please complete our Return & Exchange Form.

This helps our team identify your package and process your return efficiently.

Mail eligible returns to:

K. Ellis Boutique
202 Pine St., Suite 102
Abilene, TX 79601

Customers are responsible for return shipping costs, including exchanges. We do not provide prepaid return labels for standard returns, and original shipping charges are nonrefundable.

You may use USPS, UPS, or FedEx. We strongly recommend keeping your tracking information until your return has been processed.

In-Store Returns

Eligible merchandise may also be brought to our store with the original receipt or proof of purchase and tags attached.

All in-store returns must meet the same 14-day return window and merchandise requirements.

Processing Time

Please allow 3–5 business days after your return is received for our team to inspect and process your store credit or exchange.

Damaged or Incorrect Items

We carefully inspect orders before shipping, but occasionally mistakes happen!

If you receive an incorrect or defective item, please contact us within 3 days of delivery at shopkellisboutique@gmail.com.

Our team will review the issue and assist with the appropriate next steps, including return shipping arrangements when applicable.

Order Changes & Cancellations

Orders cannot be changed, modified, or canceled once checkout is complete. Please double-check your shipping address, sizing, and order details before submitting your purchase.

Only one discount code may be applied per order.

Questions?

We're always happy to help!

For questions regarding shipping, returns, or an existing order, please email shopkellisboutique@gmail.com.

Thank you for shopping small and supporting K. Ellis Boutique! We truly appreciate every order.