Shipping & Returns

General Order Information

ONLINE AND IN STORE RETURNED ITEMS: 

• We will only accept one coupon code per order.

Before making a return please read our policy to ensure that your items meet the guidelines.

Online/In store Exchange Policy

  • Our exchange policy is for  Store credit, exchange or refund to original form of payment. 
  • You have 14 days from the day you receive the item (via delivery confirmation) to return it for store credit, exchange or refund. 
  • All items on sale over 25% are FINAL SALE.  
  • Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.
  • Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.
  • For defective item claims: contact us within 3 days of the delivery date: shopkellisboutique@gmail.com 
  • Swimsuits- must have liner still attached if it does not the swimsuit will NOT be accepted for a return. 

The Following Items DO NOT Qualify For a Return of Any Kind: 

  • Sale items 
  • Doorbusters
  • Flash sale items
  • Style grab items
  • Black Friday/Cyber Monday Deals 
  • Single sale items
  • Collection sale items
  • Jewelry
  • Sunglasses
  • Intimates (i.e. barrettes)
  • Bodysuits
  • Hair accessories
  • Hats

Online-If returning please FILL out the form below and customer service will get back to if applicable within 48 business hours Monday-Friday. 

https://forms.gle/k2bPyrXwbdu6zQ4H7

 In-store- Monday-Friday 10-6:00, Saturday 10-7 and Sunday 1-5 bring item with tags and receipt for store credit/refund/exchange. 

A return usually takes 3 to 5 business days to process.  

If you choose to use the pre-paid USPS return label, please take it to your nearest USPS store for delivery. We will have a record of the tracking number.

If using our prepaid label- The cost for the return label will be deducted from your store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. 

If using your OWN return label 

Mail the return to the address : 
K. Ellis Boutique
202 Pine St. Suite 102
Abilene, Texas 79601

You can mail the return through UPS, FedEx, or USPS 

Return shipping costs are not reimbursed by K. Ellis Boutique. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at shopkellisboutique@gmail.com so that they can help you with a return label. 
Once our warehouse receives the item we will process the refund/exchange/store credit. 
• Please note: Orders CANNOT be changed, modified, or canceled after checkout!
 

***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.***

Do you provide International delivery?
We ship worldwide via USPS.

What are the shipping options?
Shipping for all U.S. orders have a $4.00 flat rate shipping fee & Free with orders over $75! Boots are flat rate fee of $8.50

What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign into your account and view your order status/history or check on your email. 

How do I track my order?
Tracking for your order is emailed to you once your order is shipped out. Please allow 7 business days before inquiring about the status of your order.

How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My account ink at the top right of the page and logging into your account. 

How long does it take to ship out?
We send out packages within 3 business days.