Shipping & Returns

General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• We will only accept one coupon code per order.


Online Exchange Policy
Our exchange policy is for store credit, credit back or exchange only for regular priced merchandise.  All sales are final on merchandise purchased on Sale.  If store credit is chosen for the exchange, that credit will be valid for 6 months.  Once an order has been exchanged once, it then becomes a final sale transaction.  You have 14 days from the day you receive the item (via delivery confirmation) to return it for store credit, credit back  or exchange. All sale items are FINAL. 
Before making a return please read our policy to ensure that your items meet the guidelines. 

If returning/exchanging please COPY and paste this into an email and send to shopkellisboutique@gmail.com- 

Name: ________________________________________________________________

Order No: _____________________________________________________________

Purchase Date: ________________________________________________________

Date Shipped Back: ____________________________________________________

Address: _______________________________________________________________

City, State, Zip: _________________________________________________________

Phone: _________________________________________________________________

Email: __________________________________________________________________

Please state the reason for your exchange here: __________________________

_________________________________________________________________________

_________________________________________________________________________

Please state if you are seeking store credit or exchange of new size: ________

_________________________________________________________________________


1. Mail the return to the address : 
Kayla Ellis
916 Milwaukee Ave. APT. 1605
Lubbock, Tx. 79416. 

You can mail the return through UPS, FedEx, or USPS

Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.

Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.

For defective item claims: contact us within 3 days of delivery date.

***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.***