Shipping & Returns

General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!

• We will only accept one coupon code per order.

Before making a return please read our policy to ensure that your items meet the guidelines.

Online Exchange Policy
Our exchange policy is for store credit, credit back or exchange only for regular priced merchandise.  All sales are final on merchandise purchased on Sale.  If store credit is chosen for the exchange, that credit will be valid for 6 months.  Once an order has been exchanged once, it then becomes a final sale transaction.  You have 14 days from the day you receive the item (via delivery confirmation) to return it for store credit, credit back or exchange. All sale items are FINAL.  

Shoe returns: Shoes must be shipped back in the original shoe box. The shoe box needs to be placed in another box to avoid damage from shipping. Damaged shoes or boxes will not be accepted.

Worn, washed, and/or damaged items will not be accepted for return. Original tags (if applicable) must be attached & intact.

For defective item claims: contact us within 3 days of the delivery date.


If returning/exchanging please FILL out the form below and customer service will get back to if applicable within 24 hours Monday-Friday. 

 

https://forms.gle/k2bPyrXwbdu6zQ4H7

If you choose to use the pre-paid UPS return label, please take it to your nearest USPS store for delivery. We will have a record of the tracking number.The cost for the return label will be deducted from your refund or store credit. Our pre-paid return labels are only for use in the United States.

If you choose Self Return, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed.

If using your OWN return label 

Mail the return to the address : 
Kayla Ellis
2310 Shere Lynne Dr
Abilene Tx. 79606

You can mail the return through UPS, FedEx, or USPS 

Return shipping costs are not reimbursed by K. Ellis Boutique. If you received damaged or incorrect merchandise, please reach out to our Customer Service department at shopkellisboutique@gmail.com so that they can help you with a return label. 
Once our warehouse receives the item we will process the refund/exchange/store credit. 
 

***WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT! IF YOUR PACKAGE IS LOST WHILE IN TRANSIT YOU MUST FILE A CLAIM WITH THE POST OFFICE OR CALL YOUR LOCAL POST OFFICE FOR INFORMATION ON THE PACKAGE.***

Do you provide International delivery?
We ship worldwide via USPS.

What are the shipping options?
Shipping for all U.S. orders have a $3.00 flat rate shipping fee & Free with orders over $50!

What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign into your account and view your order status/history or check on your email. 

How do I track my order?
Tracking for your order is emailed to you once your order is shipped out. Please allow 7 business days before inquiring about the status of your order.

How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My account ink at the top right of the page and logging into your account. 

How long does it take to ship out?
We typically send the package out within 2 business days.